Customer Service and Bar Services - Part Time

Are you a customer service superstar who wants to use your powers for good? Do you want to be part of a growing family of a stylist and barber committed to helping people look and feel their best? If the answer is "yes," we want you on our team at Scissors & Scotch.

Who the heck are we and why should you care?

At Scissors & Scotch, we're not just a salon - we are where traditional barbering and modern spa services meet your favorite watering hole. Our mission is to provide a one-of-a-kind experience that goes beyond haircuts and grooming. We blend craftsmanship with camaraderie, offering top-notch services in an environment where every client feels valued and cherished. Our company culture revolves around collaboration, creativity, and customer service excellence. We are committed to creating memorable experiences for our clients, and we're looking for friendly and talented people to join our team and help grow professionally. Our people are our greatest strength. They are Day Makers.

What will we need you to do?

In this position, you are like air traffic control. You are the first person the customer will meet on their way in the door and the last one they will have contact with on their way out. You would be responsible for greeting, making people feel comfortable, whip up their craft drinks or non-alcoholic bevies, starting conversations, creating relationships, and generally creating a fun, welcoming environment. It's a mix of Barber Shop Reception and Bar Services work. Cool right?

• Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, and protecting client confidentiality.
• Promoting the value of total self-care by educating clients on new and expanded services, converting new clients to members, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Driving member retention through outreach via phone and email to current members.
• Upholding the Scissors & Scotch core values.
• Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.

What it takes to succeed:

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

• Sales superstars who aren't afraid to take the lead in connecting clients to memberships, services, and a top notch cocktail at our bar.
• People of integrity ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn't the easy thing). Smart and savvy with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
• Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone.
• Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
• Great teammates who can work well with other in a fun and fast-paced environment.

In essence, you're the ultimate hosts, making sure your grooming experience is not just about looking great but also feeling great. It's all about a dash of luxury, a sprinkle of charm, and a whole lot of style. Cheers to the ultimate experience host!

To help the barber & stylist team, you will:

• Create, edit, reschedule and cancel appointments. 
• Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists. 
• Notify the grooming staff when a client has arrived.
• Check out clients, after an appointment. 
• Convert clients to members through the use of our monthly Private Barrel Membership Program.
• Learn how to make and serve our signature drinks in the lounge. 
• Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
• Monitor appointment timeliness and ensure the schedule is running on time.
• Make scheduling alterations if, say, people get behind, to get things back on track.

To help the clients, you will: 

• Book, edit, reschedule, and cancel appointments.
• Run the bar during non-peak times when a bartender is not scheduled.
• Create new client profiles. Answer phone calls and emails.
• Greet and thank clients upon arrival and departure.
• Assist with membership questions and set-up.
• Take detailed notes in client profiles to personalize every experience.
• Handle issues with professionalism and courtesy.
• Take and prepare drink orders.
• Check out product purchases.
• Maintain a clean and tidy space.

Pay Rate: $15/hour plus tips and commissions on membership sales.

Note: An ABC Servers Permit is required to serve liquor. The cost for this online course is reimbursed fully and must be obtained for employment.

Why should you give us a shot?

• Competitive compensation and opportunities for growth.
• Access to ongoing training and development.
• A supportive and collaborative team environment.
• Employee discounts on services and products.
• A culture that values work-life balance and personal well-being.
• A commitment to giving back to the community through charitable initiatives.

Scissors & Scotch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.