Customer Experience Coordinator

Customer Experience Coordinator - Scissors & Scotch Charlotte

Scissors & Scotch Charlotte is hiring NOW! We’ve been serving Charlotte for 18 months and have already been named Best Barbershop in Charlotte by Charlotte Magazine’s Best of the Best Awards. This is your opportunity to join a team that’s making its mark as the city’s go-to destination for grooming and hospitality.

Who are we?

At Scissors & Scotch, we’ve created something unique: part grooming, part relaxation, and part hospitality. We’re not just a salon-we’re an experience. Every visit combines professional grooming services with an atmosphere where clients can unwind, connect, and feel valued. Our culture is built around people: our clients, our team, and the relationships that make every day enjoyable.

Why join us?

If you’re looking for a role that’s fun, low-stress, and people-focused-with no late nights-this is it. You’ll be part of a supportive team where your personality and professionalism make all the difference. You’ll grow every year, both financially and professionally, while helping create lasting connections with clients.

What you’ll be doing

As a Customer Experience Coordinator, you’re the air traffic control of the shop. You direct the flow of every client from the moment they arrive to the time they leave. You’re also the face of the business-responsible for welcoming clients, setting the tone, and ensuring everything runs smoothly behind the scenes. Alongside our grooming team, you help strengthen client relationships by making every visit personal, easy, and memorable. You’ll also introduce clients to the value of our services and guide them into our membership program.

Day to day, you’ll:

• Greet every client with warmth and professionalism.
• Manage appointments: create, edit, reschedule, and keep the schedule on track.
• Notify barbers and stylists when clients arrive and keep the day running efficiently.
• Answer phones, emails, and client questions promptly and courteously.
• Assist with membership questions, promotions, and new sign-ups.
• Take notes in client profiles to personalize future visits.
• Check clients out for services, memberships, and product purchases.
• Serve drinks (alcoholic and non-alcoholic) as part of the hospitality experience.
• Keep reception and lounge areas clean, tidy, and welcoming.
• Step in to resolve issues quickly and keep the flow stress-free.

What we’re looking for

This role is best for someone who thrives in a people-focused environment, enjoys multitasking, and values attention to detail. You should be:

• Friendly, approachable, and confident in starting conversations.
• Detail-oriented and organized, with strong computer and scheduling skills.
• Comfortable juggling multiple tasks at once.
• Professional, reliable, and a strong communicator.
• Positive and steady under pressure.
• Hospitality, reception, or customer service experience is a plus, but not required.

Compensation & Perks

• Pay: $15/hour + tips + membership commissions.
• Growth: Ongoing training and career development opportunities.
• Benefits: Employee discounts on services and products.
• Culture: Supportive team, positive environment, and no late-night hours.
• Community: We value giving back and being involved locally.

Requirements

• Must be 21+  to serve alcohol in North Carolina.

Scissors & Scotch is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.